Management of reviews begins
Dec 19, 2023 8:21:53 GMT
Post by juthi52943 on Dec 19, 2023 8:21:53 GMT
It is also important to remember that, according to what emerged from the previous study carried out on consumers, 63% of the Italians interviewed trust reviews more online than the opinion of experts or recommendations from friends. The importance of review management, therefore, is justified by the needs of the reference market. To conclude, we would like to point out another interesting fact: 21% of those interviewed believe that the correct management.
Reviews can increase company revenues and profits. Positive opinions and comments, therefore, would seem to be a powerful catalyst capable of attracting new sales. The correct with a quick and Job Function Email List personalized response according to 88% of Italian SMEs 67% of the Italian SMEs interviewed say they often or even always respond to reviews regarding their product or service.
The figure is slightly above the European average of 64%. Responding quickly is a good start in properly managing online reviews. Especially in the case of negative reviews, which could become a problem in the future, a quick response demonstrates commitment and professionalism and can compensate for the bad customer experience. In line with this thought, 88% of Italian SMEs declare that they respond to reviews on the same day or within a few days: Responding to reviews immediately is important according to Italian SMEs What kind of responses.
Reviews can increase company revenues and profits. Positive opinions and comments, therefore, would seem to be a powerful catalyst capable of attracting new sales. The correct with a quick and Job Function Email List personalized response according to 88% of Italian SMEs 67% of the Italian SMEs interviewed say they often or even always respond to reviews regarding their product or service.
The figure is slightly above the European average of 64%. Responding quickly is a good start in properly managing online reviews. Especially in the case of negative reviews, which could become a problem in the future, a quick response demonstrates commitment and professionalism and can compensate for the bad customer experience. In line with this thought, 88% of Italian SMEs declare that they respond to reviews on the same day or within a few days: Responding to reviews immediately is important according to Italian SMEs What kind of responses.